Frequently asked questions.

Shared hosting means your site shares server resources with other customers – it's affordable and great for most websites. A VPS (Virtual Private Server) gives you dedicated resources and full root access, ideal for developers, larger apps or when you need more control. Dedicated servers give you an entire physical machine to yourself.

Shared hosting accounts are provisioned automatically within minutes of payment. VPS and dedicated servers typically take 1–4 hours to configure and deploy. You'll receive an email with your login credentials as soon as everything is ready.

Yes. All plans come with a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of your initial purchase and we'll issue a full refund. Domain registrations are excluded from this policy.

We accept major credit and debit cards (Visa, Mastercard) via Stripe, as well as cryptocurrency payments including Bitcoin, Ethereum and USDT via BTCPay Server. All prices are shown in USD with an approximate COP equivalent.

Absolutely. You can upgrade from shared hosting to VPS, or from VPS to a dedicated server at any time. We handle migrations with zero or minimal downtime. You'll only pay the difference for the remainder of your billing cycle.

Yes, all plans include a free Let's Encrypt SSL certificate that's activated automatically on your domain. If you need a premium or extended validation (EV) SSL, we offer those as add-ons starting at $9.99/year.

Yes. All shared hosting plans include one-click WordPress installation via Softaculous in cPanel. Our servers are optimized for PHP-based CMS platforms. VPS and dedicated servers support any stack you choose to install.

Daily automated backups are included on Business and Pro shared hosting plans. Starter plans include weekly backups. VPS and dedicated server backups can be configured manually or via our backup add-on. Restoring a backup can be done through your control panel in one click.

The Starter plan supports 1 website. The Business plan supports 5 websites, and the Pro plan supports unlimited websites. VPS and dedicated servers support as many sites as your resources allow.

We guarantee 99.9% network uptime. Our infrastructure is monitored around the clock. In the event of downtime exceeding our SLA, we provide service credits. You can check real-time and historical uptime status on our status page.